What forms of payment are accepted in your shop?

You may pay via Paypal by clicking Checkout in your shopping cart. Once there, you can use your paypal account to comeplete your purchase or insert a credit card number instead. Please take note, paying with an e-check delays the delivery of your product until it has cleared with Paypal.

I just made a purchase, but now the site is telling me I have to login? Is this correct?

Yes! When you checkout from our shop, you are asked to create an account. Once your purchase is complete, you can then login and retrieve your downloads. If you’ve made past purchases, those downloads will show up there as well. This is great if you get a new computer or lose a file, you can always log back in and grab it again later. 🙂

I just upgraded to Photoshop CS/CC, will my Elements actions still work?

Congratulations on your new upgrade!  Yes, your Elements actions will still work in CS/CC! However, they were designed specifically for Elements so they won’t be as efficient in your new program as the CS/CC version would be.
But not to worry, all of my Elements action sets come with the CS/CC version included so you may already be set to go! If, however, you made your purchase prior to 2013, yours may not have come with the CS/CC version in which case you can just shoot me an email at morgan@morganburks.com and I will would happy to send you the CS/CC version free of charge!

When I try to open my overlays in Photoshop, it tells me it does not recognize the file. What do I do?

You will need to find the file on your computer and unzip it before you will be able to use the products in Photoshop.

In Windows, you can usually right-click on the zipped file and hit ‘Extract All’ – this will unzip the file and allow you to use the products within.

On a Mac, you can usually double-click the zipped file and it will automatically extract for  you. If it doesn’t,  you can right-click on the zipped file and select Open With > Archive Utility (default).

If your computer is unable to extract a file, you can do a google search for a free program to do it for you. I like using 7-Zip, but there are many others you can find.

Do you offer refunds?

Unfortunately, no. Due to the digital nature of the products in my shop, no refunds are provided.

I do, however, strive for 100% customer satisfaction so if you have any problems or questions please do not hesitate to contact me so that I can make it right!
You can email me at morgan@morganburks.com with any concerns or feedback.

Can I share my products with a friend?

No, each purchase from my shop only grants individual usage rights to one person.  These products are copyright protected, so any redistribution, reselling, forwarding,

sharing, or trading is strictly prohibited. 
Do you have any products that work in Photoshop Elements?

Absolutely! We have Overlays, Textures, and many different Action sets that are Elements-compatible. Be sure to read the full description of a product before buying to double check that it works with Elements!

Do you offer Photoshop training or editing classes?

I sure do! 🙂

I teamed up with Photographers Connection to create a 4 week video e-course called The Photoshop Fanatic! You can visit the ‘Online Courses’ page under the Resources tab for more information and for some other course information as well!

If I want to purchase your products, what software do I need to have in order to use them?

My Photoshop Actions are compatible with Photoshop CS3 and up, Photoshop CC, and Photoshop Elements 9 and up. If you have a version of Photoshop earlier released than those listed here, I can’t guarantee the products will work in your software version. However, you are more than welcome to download the free products from the Freebies tab and test the compatibility with your program.  (Some action sets may only be compatible with CS or CC and not with Photoshop Elements. Please read the full description of a product before making a purchase.)

My Lightroom Presets are compatible with LR3 and up. Some sets may be compatible only with LR5 and up, so please be sure to read the full description of a product before making a purchase.

My Textures and Overlays can be used in any program that allows the use of layers. (Photoshop CS, CC, PSE, Paintshop Pro, Gimp, etc.)

If you don’t yet have an editing program, I personally use (and highly recommend) the Adobe Creative Cloud Photography Plan, which includes the latest versions of both Photoshop and Lightroom for $9.99/month USD. (Disclosure: This link is an affiliate link, meaning that at no additional cost to you, I may earn a commission if you choose to make a purchase after clicking through.)

Are your actions compatible with Mac?

Yes, all of our products are compatible with both PC and Mac.

What is the difference between actions, overlays, textures, and presets?

Actions are a recorded set of editing steps that you “play” in Photoshop. Once you hit play, it follows the steps of the edit and adds the effects to your image. Actions are not compatible with Lightroom. You can read more about getting started with Photoshop Actions, here.

Presets are a recorded set of editing steps for use only in Lightroom. You can read more about getting started with Lightroom Presets, here.

Textures are a patterned image that you drag and drop onto the photo you are editing. You can adjust the blend mode and opacity and it adds the patterned effect to your image. Textures are not compatible with Lightroom. You can learn more about how to apply textures, here.

Overlays are similar to textures, only they aren’t “patterned” with a texture-like design, and are sometimes transparent. They can be dragged and dropped onto the image you are editing, and you can adjust the Blend Mode and opacity for different effects. Overlays can come in many different designs. There are Sky Overlays (which are not transparent), there are Overlays that have Sun Flares or other effects, and some that may be solidly-colored or swirled. Overlays are not compatible with Lightroom. You can read more about getting started with Sky Overlays, here. To learn more about how to apply regular overlays, click here.

How do I install my products?

You can visit our Product Help page for complete written installation instructions.

You may also visit our Product Video Tutorials page for help on applying your new products.

What do I do if the download link says I’ve reached my download limit and I haven’t been able to access the product yet?

If you have reached your download limit, send me an email at morgan@morganburks.com along with your order number and I will reset the link. 🙂

Do you have tutorials for your products?

I sure do!  You can find these videos on the Product Video Tutorials page.
If you would enjoy some other tutorials as well, you can visit the Photoshop Video Tutorials page and you can also  follow us on Facebook where I share a new Photoshop Tip every ‘Tutorial Tuesday’!

How do I know which products work with my software version?

In the description of each product you will find a list of software versions that the product is compatible with.  Be sure to thoroughly read the description before purchasing any products to be sure they work with your program version! You can also visit the Freebies page to download some sample products to test compatibility! 🙂

Do you offer any discounts?

Yes! Certain products may go on sale at various times. Be sure to like us on facebook or sign up for our email list to be the first to know of any sales or discounts!

I just made a purchase, how do I access my products?

All products are digital and can be accessed at any time after purchase by signing into the site using the account you created at checkout. The products will be located on your Account page after you log in.
If  you paid with an e-Check, your products will not appear on your Account page until the check clears through paypal. (Usually this can take anywhere from 3-5 days.)

 

I have tried logging in and even resetting my password, but I still can’t access my account. Please help!

If you have reset your password and are sure you’ve got it right, then it probably isn’t a password problem, it may be a username problem. Most often, people attempt to log in with their full email address as the username. However, your username is only the beginning portion of your email address, (everything before the @ symbol). So if the email address you used is photo123@gmail.com, your username is photo123. 🙂

If this doesn’t seem to help and you still are not able to access your account, please send me an email at morgan@morganburks.com and I will be happy to get you all squared away!

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